Senior IT executive with a track record of delivering both global and Irish transformation programs across IT, operations and online organisations. Experienced in delivering operational excellence, agile transformation, spearheading complex change programs, setting & aligning strategic priorities, leading direct & matrix teams and influencing multiple stakeholders to enhance operational performance, customer experience and creating a culture of continuous improvement. Strong analytical and conceptual skills shaped by a combination of IT and operations management roles over 15 years. A dedicated customer advocate specialising in driving customer led business transformation.
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